In previous posts have talked about how truly awful the depot repair was. It was to the point that I now spend extra money to get onsite repair so I don't have to deal with them. One of my older laptops that was still under warranty needed some parts replaced so I had to send it to the depot. It is a completely different experience now. I was emailed when the laptop was received and every time it moved to the next stage. I sent it out last week and got it back yesterday in perfect condition. I hope all of my experiences are like this going forward.