Maybe someone here could help me … I had a great sales rep that gave me a generous discount on 25 Lenovo X1 laptop. I believe from that 1 order of 25 laptops I earned ELITE status.
I was told with ELITE, I’d get more dedicated support but instead my sales rep has ghosted me; Voicemail always full so I can’t leave a message, emails go unresponsive.
Of the 25 X1 laptops, some were faulty with overheating issues… I received zero support from my sales rep.
I called Lenovo Support, but they didn’t care if i am ELITE or not. They basically said they cannot do RMA’s in bulk and gave me the run around.
When I call Lenovo Sales, they dont mind taking my order, but never fulfill my request for a new dedicated sales rep.
Am I the only one who’s experiencing this?