Scaling Your Business: How to take your company to the next level

Scaling your business is big step towards long-term success and sustainability. If you take the leap, you can enjoy economies of scale, reach more customers, and generate higher profits. Additionally, it’ll give you the chance to expand into new markets or industries. Scaling up also makes it easier to stay competitive and gives you more flexibility to adapt to market changes.

These 6 tips will help you scale your business strategically and effectively:

1. Use customer data to identify scaling opportunities

Understanding your customers is the best way to identify new opportunities to scale up your business. If you can access accurate customer data and craft well-defined objectives, you’ve got all you need to make good decisions about product development, sales initiatives, or marketing campaigns. Carefully craft your goals based on these customer insights to maximize your potential for growth, all while keeping costs down.

What's more, having clear goals in place allows businesses to measure progress over time and make informed decisions that drive financial success.

Try this: Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound) ensures that everyone on your team understands their specific role in achieving company goals. Everyone knows exactly what needs to be done to achieve your scaling objectives.

2. Establish systems and SOPs

Established systems and standard operating procedures (SOPs) are key to successfully scaling your business. Without them, you quickly become overwhelmed and unable to handle increased demand. Systems provide a framework for the efficient and effective operation of all aspects of your business, while also allowing for growth. It helps employees know exactly what needs to be done, who’s responsible for it, and the needed timeline.

Standard operating procedures ensure that tasks are completed consistently and correctly every single time. This foundation of consistency creates trust with customers and enhances efficiency within your business. Benefits include:

  • Reducing errors arising from makeshift processes
  • Improving employee performance by establishing clear expectations and best practices
  • Enhancing overall business efficiency and revealing cost-cutting opportunities
  • Establishing opportunities for automation and freeing up resources for growth.

It may take work at the outset, but it’s worth it: Systems and standard operating procedures provide the structure you’ll need to manage the hectic pace of growth as your business scales.

3. Automate & invest in new technology

Once you’ve implemented scaling-focused systems and SOPs, you’ll find that the efficiencies can build exponentially, particularly when it comes to automation. Automating functions as appropriate, whether it’s data entry, customer service, invoicing, or something unique to your business, lets you and your team focus on the core processes and projects that help you scale up.

Be sure to consider how investing in new technologies can help you scale faster. New technologies can give you a competitive edge, allow you to tap into new markets , or lead to entirely new products or services. You can also leverage these technologies to gather even more customer insights with analytics and reporting tools.

It's all about staying agile: Automation and technology investments provide increased scalability by allowing businesses to respond quickly to changing conditions within the marketplace while still increasing efficiency. Make the most of them as you grow your own business.

4. Hire thoughtfully

Hiring to scale is a delicate balance. All too many companies have hired aggressively and quickly based on unrealistic planning, only to face unwieldy cost structures and demoralizing layoffs. But being too cautious could mean leaving significant opportunities on the table. It could also mean that you’ll be stretched too thin yourself to think strategically.

When you’re ready to hire, keep in mind that with more staff come more skills and experience which can help improve existing processes. It also releives the burden on current employees who may have been stretched thin—and may have more to offer than you think when their workload is balanced.

This is also a good time to think about future company leaders. Are there people on your team who have the leadership skills to scale up your business effectively, or will you need to look outside the company? Regardless, be sure to hire leaders whose skill sets vary a bit from your own—this will ensure a versatile management team.

5. Delegate wisely, both internally and externally

It can be scary to let go, but delegating tasks and responsibilities will be essential if you want to focus on the high-level strategic decisions necessary for growth. Look for people who balance out your own skill set—and give them the freedom to solve problems without your getting needlessly involved.

You can also delegate externally via outsourcing. Outsourcing is especially useful for scaling businesses, since it gives you access to expertise and resources you don’t necessarily have in-house. Many businesses outsource customer service or IT technical support to specialized vendors so they can provide good service while avoiding training and hiring costs.

Outsourcing also has a benefit from a financial perspective: It reduces overhead expenses while still providing the services necessary to scale. This means more money can be allocated towards developing new products and services or improving existing ones.

6. Evolve as a leader

Leadership is an essential element of successfully scaling a business. It is not enough to simply have good ideas or knowledge; you need the right people in place to execute those ideas and make them successful. Developing as a leader is key to enabling your team, both existing and new, to achieve the best possible outcomes and reach their full potential.

Mentorship: Consider working with a mentor who can help you develop the skills necessary for effective leadership, from communication and interpersonal strategies to problem-solving tactics and ways to foster collaboration. Mentors can also help you understand what motivates people and how to keep them motivated throughout the scaling process.

Another key: Learn to understand how different individuals work together within a team environment. Every employee has their own strengths and weaknesses, and it's up to the leader to properly delegate tasks based on what each person brings to the table. Understanding how individual members work together as part of a team will help ensure everyone works toward the same goal more effectively.

Finally, developing resilience as a leader is critical when it comes time for decision making. You'll need to be able to handle difficult problems without becoming overwhelmed by stress or doubts. You’ll also have to remain open-minded while making quick decisions in periods of difficulty or uncertainty.

Have you successfully scaled your business—or are you planning to take the plunge soon? Any success stories you’d like to share—or pitfalls you’ve learned to avoid?

Leave your stories, suggestions, and questions in the comment section below to start the conversation with colleagues in the LenovoPRO Community.

 About the Author: Rick Runyan

Rick has worked in B2B publishing and communications for more than 25 years, focusing on technology for the past decade.

Whether explaining complex regulatory regimes or the real-world implications of tech innovations, he enjoys the puzzle of distilling challenging material into simple, instructive prose.


  • Mentors are a critical success factor!

  • Great post! Thank you!