What happened to Customer Service (real, actual customer service) & is it gone forever?
Well, where is it?
Name one entity where it still exists.
What do we have to do to get it back?
I don't think we will. I think it is gone forever.
That is what /they/ want, after all.
Every single place that I attempt to deal with these days - sucks - big time.
Comcast - cancelled (my services).
Capital One - closed (my accounts).
My doctor - not going back there.
Bank of America - still have them, but there is no (& has not been for ages now) actual customer service.
No matter where you call, what you want to do, all you are connected to are robots (automated answering machines).
And then, when you do (better said, if you) actually get to speak with a PERSON, they are apt to be a third-party service provider rather then someone who actually works for the company you want to speak with.
Latest. Capital One (credit card). I get an email, my statement is ready. I log into their site to get my statement & it says it doesn't recognize my "device". Oh, but it can authenticate me. They'll text me (I don't get texts) or they (a computer) can call my (Comcast since cancelled) phone. Or, & here is the great part, I can all this telephone number which they provide. And yes, you guessed it, that telephone number goes to a robot (automated answering machine - you know, that alternative to a PERSON). And that robot says - again, you know - that, due to "heavy call volumes, expected hold time is 30 minutes"...
So yes, then you go seeking out the Office of the President of Capital One... And when you finally get to speak to a person, they won't provide you with a way to access them. Instead they'll provide you with an telephone number to call, which, yes you guessed it, sends you to yet another robot...
So any thoughts on a good credit card provider ;-)? You know, one who provides actual customer service?
(In days of old, Capital One used to advertise, you call, we answer. And they did. No more.
In days of old, I messed up - big time. Instead of making my Cap1 credit card payment to Cap1, I made it to Chase (credit cards) instead.
This was a LARGE mistake.
Once I realized, I called Capital One, told them I paid Chase instead of Cap1, but I'd have them the payment (already late) to them, forthwith.
And they said <get this> OK, & that they'd take care of the finance charges & fees that would hit my account.
I didn't even ask them to do that. They simply told me that they'd do that.)
Do you think any of that would happen these days?
Most any company out there, no matter what their product is, is essentially in the customer support business.
And yet the can't even provide anything even resembling mediocrity where support is concerned.
They'll jump through hoops to sell you. After that, good bye.
(About the only place around that I can think of that still has good customer support, is Aldi (food stores) of all places.)
Anyhow, no support, then don't look for my $$.
My $.02 :-).