I am implementing new ERP software and need 2 brand new servers which are time sensitive. I went Lenovo as I always have used their servers since I started my career 20 years ago, sticking with them after they bought IBM's hardware division. I placed my original order in the amount of over 38K for 2 servers on December 15th 2022. We paid by wire transfer and the payment was never applied to the order and it was cancelled in January 20th 2023 due to a credit issue on the account. I contacted my sales rep and was told sorry you have to place a new order and start all over again from the beginning. I explained that this was time sensitive and this is unacceptable how does this happen, but there was nothing that could be done. It still fit in my time window so I placed the order again for a delivery on March 14th 2023 expressing this is time sensitive I do not have any more wiggle room. Guess what the order is delayed again until April 11th 2023, I emailed my sales rep and it has been dead silent. I needed 2 more servers for another project and since I cannot get Lenovo I was forced to buy Dell and they came 7 days later.
I have called and gotten the run around is there anyone over there that can make this right? I really don't want to go Dell but I am pretty much out of time.