Community
Login
Sign up
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 22 replies
  • Subscribers 330 subscribers
  • Views 6286 views
  • Users 0 members are here
Options
Related
< Back to Discussion Groups

Lenovo Website Issues - How to report?

Aaron L.
Online

Anyone know how to report issues with the Lenovo website? I see tons of support pages, both here in the Small Business community as well as on the actual website, but nothing on how to report website bugs. Any help would be great.

Issue I'm experiencing: The "Lenovo PRO" tab on the pinned top ribbon keeps popping up a bubble about MyLenovo Rewards, even though (a) I've already linked them to my PRO account, and (b) I've hit the X in the bubble to close it. Especially the latter is annoying, because the bubble won't go away after attempting to close it and becomes pinned (along with the ribbon) at the top of the screen and blocks the page content. Thought, really, it should also auto-detect if I'm signed in and already linked to Rewards in the first place.

Parents
  • 0 Online

    Hey  Thank you for sharing your experience with this one. That is super helpful to know about and I will pass it along to my web team! The pop-up notification should identify that you are a MLR member already and stop showing (but don't quote me. This is to the best of my knowledge - let me double check on this and let you know)... Thank you for raising this to me so we can fix it! 

    Also, I am looking into your other ask about a way to submit or highlight bugs you find on the store. You know I don't wish that you would find any, but I really appreciate the desire to help notify us when this happens so we can fix it right away. I will ask around and let you know what I find! :) 

  • 0 Online in reply to Beth - LenovoPRO CM

    Thanks ! I admittedly didn't look very hard, but even a link or e-mail address for the webmaster is what I'd expect to see at the very least. But I didn't see one jumping out at me.

  • 0 Online in reply to Aaron L.

     - I have it on good authority that you should be able to close that pop-up now! Can you double-check for me to make sure all is well on your end?

  • 0 Online in reply to Beth - LenovoPRO CM

    Thanks for handling all this, ! Sorry for the radio silence - been busy.

    Just took a look and I am not having popup issues anymore! It still is not automatically recognizing me for the Rewards program even while logged in unless I click through on the popup first, but after that I don't see it anymore.

  • 0 Online in reply to Aaron L.

    Great! No worries at all! Just wanted to make sure I kept you as updated as I could! :) And yes, I know. I discovered we haven't set it up yet to dynamically recognize current rewards members. But I look forward to when we can! Thanks Aaron! Glad to get this fixed and thanks again for bringing it up! 

Reply
  • 0 Online in reply to Aaron L.

    Great! No worries at all! Just wanted to make sure I kept you as updated as I could! :) And yes, I know. I discovered we haven't set it up yet to dynamically recognize current rewards members. But I look forward to when we can! Thanks Aaron! Glad to get this fixed and thanks again for bringing it up! 

Children
No Data

Download the LenovoPRO App

Apple Store
Google Play