New to community or LenovoPRO? Q & A

Welcome friend! Thanks for dropping by our small but thriving corner of the internet!

Ever been part of an online community before? Just joined LenovoPRO and have some questions about your membership? Not sure what to do or where to start? Well, you found the right post, so props already. 

It can be super overwhelming and intimidating to engage in an online community, especially if you've never joined one before and worry about making a mistake.

So relax, grab some coffee and feel free to ask away or browse through the questions and answers from others in this super-duper helpful Q & A to community and LenovoPRO thread below! Coffee

Top Replies

Parents
  • I purchased an item using Lenovo points and determined the item didn't work for me so I returned it.  They credited the tax portion that I paid via credit card but are telling me that they do not credit Lenovo rewards points on a return.  Is that normal???  Has anyone had the same issue?

  • Take note of point #1, https://smbcommunity.lenovo.com/us/learn/resource-library/b/articles/posts/5-bad-behaviors-that-are-wrecking-your-business-and-how-to-fix-them.

    So Lenovo has this "points" program (I take it ?), & yet, something they offer as an enticement to promote "loyalty", backfires on them - because of some dumb policy.

    So much for loyalty!

    Call Lenovo & complain!

    Tell them to add your points back to your account.

    Be forceful. Make them do it.

  • Hey . I love that article - published it myself Wink

    I am a big fan of self and company improvement and value all the feedback we receive - good, not-so-good and everything in between. So thank you for sharing your thoughts and encouraging the importance of a good customer experience! That is what we want for you and Jane and all the rest of our amazing customers. It is also one of the reasons we began our rewards program in the first place!

    It is a cool and exciting program to start giving back to YOU for being loyal to us and purchasing your tech with Lenovo. That is also one of the reasons this community exists - to give as much value and support along your professional journey as possible. And to provide a place of connection for all our customers to share thoughts and ideas on how we can all grow and improve the world around us. 

    All your feedback will be taken into account and personally shared with the right ears so we can keep making our program better tomorrow than it is today. 

Reply
  • Hey . I love that article - published it myself Wink

    I am a big fan of self and company improvement and value all the feedback we receive - good, not-so-good and everything in between. So thank you for sharing your thoughts and encouraging the importance of a good customer experience! That is what we want for you and Jane and all the rest of our amazing customers. It is also one of the reasons we began our rewards program in the first place!

    It is a cool and exciting program to start giving back to YOU for being loyal to us and purchasing your tech with Lenovo. That is also one of the reasons this community exists - to give as much value and support along your professional journey as possible. And to provide a place of connection for all our customers to share thoughts and ideas on how we can all grow and improve the world around us. 

    All your feedback will be taken into account and personally shared with the right ears so we can keep making our program better tomorrow than it is today. 

Children
  • Thanks for all the details and listening ear.