I am a Pro Reseller selling in both the US and Canada for over a year. I always have a difficult time dealing with the Lenovo Team. I don't know how they manage such a big company. We used to give Lenovo more than $100,000 worth of business per year, but we have stopped our sales now, and nobody seems to care.
I have more than 20 orders returned from US-CAN customs months ago. They have been received by the warehouse team. However, I have been following up with everyone, and nobody is resolving the issue. We have had a couple of meetings with the RM and his managers, and they seemed helpful during the meetings, but then they turned around afterward. I have sent many emails to the NAAR Team, but they claim they haven't received the credit. I have also made many calls to the customer support team, but they have all been unhelpful.
We are resellers of many different brands, and I have never witnessed such poor management. I don't understand how a company of such reputation has no professional foundation.
We dont want to work with Lenovo but I need my rerfunds. Could someone help me to obtain a refund?