Tech 101: Downtime

Software hiccups, outdated devices, and bustling home and office environments—when it comes to your tech, glitches can be distracting.

Not only do they slow you down, but that downtime? It can impact your productivity and your bottom line.

Technology working seamlessly when and how you need it is critical to your success.

What it is
When hardware (like your computer) or online software or services are unresponsive, unusable, or so slow they significantly hamper your productivity, those tools are considered “down”, and the period spent down is expressed by the term “downtime”.

Why it matters
Every year, downtime costs small businesses thousands upon thousands of dollars – and you do not want that to be you.  By minimizing downtime, whether it be from environmental distractions or malfunctioning tech, you can save your business some serious bucks.

In addition to losing customers and revenue, these distractions may also impact employee productivity and your company’s reputation.

How to minimize disruption
With the right procedures and tools, you can minimize disruptions and, ultimately, downtime to keep your business operating at full strength.  Some tools to consider:

  • ThinkBook 14 Gen 2 [NEW TAB LINK: https://www.lenovo.com/us/en/p/laptops/thinkbook/thinkbook-series/lenovo-thinkbook-14-g2-itl/xxtbxtmi400] with AI- based noise cancellation for keeping focus during meetings (and drown out some of those home office distractions).
  • Microsoft 365 [NEW TAB LINK: https://www.microsoft.com/en-us/microsoft-365] for seamless collaboration through Teams and filesharing through OneDrive.
  • Lenovo Premier Support [NEW TAB LINK: https://www.lenovo.com/us/en/premier-support/] for 24/7 access to real, live IT experts and a single point of content to handle all of your needs without delay.
  • Warranty Services for extra protection should you ever need it.

While minimizing disruption will help control downtime, you should also consider a business continuity management plan.  While Small Business Owners may not think their company is large enough to need a business continuity management (BCM) plan, every organization, regardless of its size, should have one in place.

A BCM plan documents how an organization will operate in the event of an internal or external disruption. Doing so will mitigate distractions and downtime. A BCM plan should encompass IT infrastructure, supply chain, and other external partners, employee needs, and the needs of customers.

Further Resources

Looking to understand more of the most popular IT terms?  Click here to continue to Tech 101: DaaS to see what else is covered in this series.

Have a business term or concept that you’ve always wanted to know more about or understand better? 

Leave your suggestions for future posts in the comments and stay tuned for more useful small business content!

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