I contacted Lenovo Premium Support, a service for which I paid for, 5 days ago because Lenovo Vantage would not update or install the latest BIOS version on my Yoga AIO 9. I talked to 5 different agents for many hours none of which were able to offer a solution. I was left hanging with the only option of resetting my system to factory settings which I did and which did not resolve the problem. After spending the entire day and evening on the phone with Lenovo and completely resetting my computer it was midnight. The following day I called Lenovo Premium Support once again and asked for a supervisor. I spoke to someone who said that they were a supervisor. I was told that he would be taking ownership of my case and that he would get back to me within the day to set up an appointment for an onsite technician to repair of my system. In further email contacts during that day the agent changed his tune. He later told me that he had escalated my case to Lenovo's Level 2 Team and that they would resolve the issue. Five days have passed since then. I have not received any communication from Lenovo nor is Lenovo responding to my follow-up emails. I am extremely concerned and disappointed in Lenovo's lack of support.
